Before the goods are delivered, you have the following rights to cancel an order for goods (other than custom made goods), including where you choose to cancel because we are affected by an event outside our control:-
(a) You may cancel an order for goods at any time before we despatch the goods by contacting us in writing (by email). We will confirm your cancellation in writing (by email) to you.
(b) If you have made any payment in advance, we will refund these amounts to you.
(c) Unfortunately, if you cancel an order for goods and we have already despatched your goods to you, we will not be able to cancel your order until it is delivered. In this case, if you return the goods to us, we will have to charge you the cost of collection or you will have to pay the cost of returning the goods back to us. This will not affect your refund for the goods themselves, but we will not refund any charges for delivery and any charge for collection will be deducted from the refund that is due to you.
When you order goods online you have a right to change your mind and to return your goods within fourteen calendar days from the date you received them, without giving any reason. Please bear in mind that due to the nature of heirloom floral creations and their general use at personal or public events, this right will not exist if you have used the goods for the purpose for which you have ordered them, for example any such personal or public event, such as a wedding or wedding rehearsal. You will have to pay the costs of returning the goods to us. We will refund the cost of the goods, but not any delivery costs. Your refund will be made within fourteen days of the receipt by us of the goods in good and original condition, fair wear and tear excepted. We strive to ensure all deliveries are made within 30 days, unless you agree otherwise with us. If we do not deliver your goods within that time, you may arrange a new suitable time for delivery or if delivery was essential you may cancel your order. If delivery was not essential buy we fail to meet the new delivery date, then you may cancel your order. Your refund will be made within fourteen days of the cancellation.