TERMS OF SUPPLY

Terms and Supply of Couture de Fleur Goods and Services
Who we are and how to get in touch
What we do?
Custom made bespoke bridal creations – About custom made orders
Advance booking is essential
Steps in creating your bespoke heirloom florals
Placing an order
Accepting your order

 

When you submit your order and make the payment to secure your booking this constitutes an offer only and does not mean that we have accepted it.  Your offer is only accepted when confirmed by us in writing (by email). 

Your payment will then be treated as a booking deposit and it is not refundable except in accordance with these Terms.

We can only confirm acceptance of bookings on the basis of work schedules known to us on the day your deposit-payment has cleared.  Any prior statement made by us about our ability to supply our heirloom floral creations on or before a certain date is indicative only and is not binding on us.

If we consider, at our own discretion, that we are unable to meet your order (by supplying our services and goods within your selected time frame), we will inform you of this (by email) and we will not process your order.  We will refund any booking deposit paid to the account from which payment was made.

When we accept your order in writing (by email), a contract will come into existence and these Terms will become binding between you and us.

 

 

Securing a date (for the supply of heirloom floral creations, not the other kind)

We can only confirm acceptance of advance booking on the basis of work schedules known to us on the day the deposit- payment paid in accordance with our payment terms has cleared.

 

If you would like to secure and hold a booking date in advance of the design process, you may pay a holding fee of €125.00 (plus applicable VAT or sales taxes).  This fee is non-refundable, but if you place your order it will be treated as part payment of your booking deposit.

 

Paying for your bespoke heirloom florals
When can you change your mind
What if you want to cancel your order
Our rights to cancel your order
Delivery of goods
Online Price and Payment
Delivery Times
Your rights to cancel, change your mind and refunds
General Terms and Conditions – Events outside our control
Our guarantee to you of the quality of our heirloom floral creations
What if there is a problem with our bespoke heirloom floral creations
The limit of our liability to you
About our websites, catalogues and brochures
We continue to own intellectual property rights in your designs
Can we change this agreement
How we may use your personal information
Other important terms

*Click here to get a printable copy of our Terms of Supply

 

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