For all custom orders it is important to know that you can cancel your order within a 3 week time frame from the date it was originally placed. In such cases 50% of the deposit amount paid will be refunded. We do kindly ask that all cancellations are requested in writing by email.
Cancellations that regrettably occur after this time for custom designs unfortunately will incur a full 100% of the deposit amount paid. Depending on the design process stage additional charges for materials may also apply as we are preparing to complete your order.
On completion of each custom order we will notify you by email. Any cancellations that may occur from this date will incur charges of 100% of the outstanding balance.
Pre-crafted designs purchased from our online store may be cancelled at any stage prior to delivery and a full refund will apply.
If a cancellation is made after your design has been dispatched the costs of returning the package by courier will apply. As our work is specialized and delicate we only accept returns via courier where the charges have been paid prior to delivery by the customer.